FAQ

Frequently Asked Questions

Straight answers about ZipSignal, billing, account access, and the daily permit briefing.

Where does the data come from?

ZipSignal Permit Intelligence is market-aware, with Pittsburgh as the first live market. Pittsburgh permit data is sourced from public datasets made available through WPRDC and organized into a daily briefing.

When are emails sent?

The service is designed to send a daily briefing using the prior permit window. Example briefings are shown as arriving at 6:00 AM.

Can I choose which permits I see?

Yes. You can set trade filters, minimum project value, and property-type preferences from checkout or later from your account page.

How do I manage billing or cancel?

Open the Stripe billing portal from your account page. Billing changes and cancellation are handled there.

How do I access my account?

Request a sign-in link

Open /signin, enter your subscriber email, and we will send a secure magic link.

Use the link within 15 minutes

The account link expires quickly, so request a fresh one if you wait too long.

Common support topics

Billing and cancellation

Use the billing portal from your account page to update payment details or cancel your subscription.

Briefing delivery issues

If a daily email does not arrive, contact permits@zipsignal.io with the subscriber email tied to your account.